TERMS & CONDITIONS

CONFIRMATION

ORDERS WILL BE DISPATCHED BETWEEN 1 - 3 WORKING DAYS.  ONCE YOUR ORDER IS PLACED YOU WILL RECEIVE A CONFIRMATION EMAIL. WE RESERVE THE RIGHT TO CANCEL ANY ORDERS IN THE EVENT THAT THE STOCK LEVEL WAS INCORRECT AT THE TIME THE ORDER WAS RECEIVED. IF THIS SHOULD HAPPEN, WE WILL CONTACT YOU AND GIVE YOU THE OPPORTUNITY TO CANCEL THE ORDER.

TERMS OF PAYMENT

WE ACCEPT PAYMENT VIA THE CREDIT CARDS VISA & MASTERCARD. WE ALSO ACCEPT PAYMENT VIA PAYPAL & AFTERPAY.

PRIVACY POLICY

ALL INFORMATION GIVEN TO ORGANIC YOGA COMPANY (OYC) IS TREATED AS CONFIDENTIAL. NO INFORMATION IS EVER GIVEN TO ANY THIRD PARTIES, AND IS STRICTLY USED BETWEEN THE CUSTOMER AND US.  BY SUBMITTING YOUR INFORMATION, YOU AGREE TO SEND IT TO OYC WHO WILL PROCESS AND USE IT ACCORDING TO THEIR PRIVACY POLICY.

TAXES & DUTIES

LOCAL TAXES AND CUSTOM DUTIES CAN OCCUR DEPENDING ON YOUR LOCAL AREA AND COUNTRY. PLEASE CONTACT YOU LOCAL AUTHORITIES FOR MORE INFORMATION. SUCH CHARGES ARE AT THE CUSTOMER’S EXPENSES. 

RETURNS

SHOULD YOU RECEIVE YOUR ITEM AND RETHINK YOUR PURCHASE, THEN GOODS CAN BE RETURNED WITHIN 7 DAYS OF DELIVERY. GOODS RECEIVED AFTER THIS TIME ARE ELIGIBLE FOR A STORE CREDIT OR EXCHANGE WITHIN 14 DAYS OF PURCHASE. YOU MUST RETURN THE GOODS IN THE STATE AND QUALITY THAT YOU RECEIVED THEM. THE PURCHASE PRICE WILL BE REFUNDED TO YOUR ACCOUNT WITHIN 7 WORKING DAYS. PLEASE REMEMBER TO FILL IN THE PROVIDED RETURNS FORM WITH YOUR NAME AND INVOICE NUMBER. WE ENCOURAGE THE RE-USE OF THE ORIGINAL SATCHEL OR POSTING IN A RECYCLABLE PARCEL.

• GARMENTS MUST BE RETURNED IN THE ORIGINAL CONDITION RECEIVED; UNWORN, UNWASHED, UNMARKED, SUITABLE FOR RESALE. THIS INCLUDES MARKS MADE WHEN TRYING ON AT HOME.
• WE HAVE THE RIGHT TO REFUSE ANY RETURN OR EXCHANGE REQUEST IF THE GARMENT/S ARE NOT IN THE ORIGINAL CONDITION THAT WAS PURCHASED OR RETURNED TO US OUTSIDE OF THE STATED TIME FRAMES.
• 7 DAYS RETURNS / 14 DAYS EXCHANGE PERIODS START FROM THE DATE ITEMS ARE DELIVERED TO SUPPLIED ADDRESS OR COLLECTION POINT, AND END WHEN ITEMS ARE RECEIVED BACK TO OUR HQ. RETURNS EXCEEDING EITHER STATED TIMEFRAME WILL BE SENT BACK OR ISSUED A CREDIT NOTE AT THE CUSTOMER’S DISCRETION.
• ALL RETURN SHIPPING WILL BE AT THE CUSTOMER’S EXPENSE. THE FIRST EXCHANGE BACK TO YOU WILL BE SHIPPED ON US (DOMESTIC ONLY).
• DUTIES AND TAXES ARE NOT INCLUDED IN INTERNATIONAL ORDERS, PLEASE CHECK EXPECTED TAXES IN YOUR COUNTRY TO AVOID DISAPPOINTMENT ON DELIVERY.
• ALL SALE OR DISCOUNTED ITEMS ARE FINAL. THIS INCLUDES PROMOTION CODES.

SEND RETURNS/EXCHANGES TO 

ORGANIC YOGA COMPANY
246 HIGH ST NORTHCOTE, VIC 3070 

FAULTY ITEMS

OYC CLEARLY STATES THE NATURE OF ORGANIC & NATURAL FIBRES. NOT CARING CORRECTLY FOR DELICATE ITEMS MAY CAUSE FADING. HARSH WASHING CAN CAUSE SEAMS TO TEAR IF NOT CARED FOR PROPERLY. IF YOU FEEL YOU HAVE RECEIVED A FAULTY ITEM UPON DELIVERY, OR AN ITEM OTHERWISE BECOMES DEFECTIVE, YOU MUST CONTACT US IMMEDIATELY. SEND AN E-MAIL WITH YOUR INVOICE NUMBER AND A PICTURE/DESCRIPTION OF THE DEFECTIVE ITEM TO: HELLO@ORGANICYOGACOMPANY.COM